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Carsten K. Rath

„It's always a matter of EVERYTHING!“

Entrepreneur CARSTEN K. RATH is an international keynote speaker and author on the topics of leadership and service excellence. For his innovation in service and leadership, the "No. 1 Service Expert in Germany" (n-tv) has been honoured with, among other things, the 'Innovation Award of the German Tourism Industry' and awards such as the 'Employer of the Year' and 'Host of the Year'. As a keynote speaker, he gives companies from a wide range of industries suggestions for generating customer enthusiasm and sustainable leadership. As a management consultant, people working at board and executive level appreciate his experience, his strength in getting things done and his courage to find new ways and hire him as a consultant.In his talks, he uses examples from his own companies and 25 years of leadership experience on four continents to show what really matters in the digital age: the interaction of customer enthusiasm through service and leadership in the name of freedom. Motivating, innovative and hugely entertaining, he teaches concrete strategies that can be directly applied in practice.


  • For companies/executives:
    Service is the future: customer enthusiasm in the digital age.
  • For employees/motivation:
    The secret of customer enthusiasm. (Digital) Service excellence is an attitude
  • For sales/distribution:
    Service. Power. Turnover. How customers become fans for life.


  • For companies/executives:
    Leaders in a free world. Leadership in the digital age 
  • For employees/ motivation:
    Let other people do it. Why it's worth giving your employees freedom.
  • For sales/distribution:
    Freedom without leadership is just an F-word. Because your customers do care how you run things.


  • Employer, Hotel Manager & Host of the Year
  • Innovation prize of the German tourism industry
  • TripAdvisor "Certificate of Excellence"
  • Innovation Award IT from the "Initiative for SMEs"
  • Top 100 Erfolgstrainer ('Success Trainers') Germany/Austria
  • Special Award of the '5-Star Speaker Agency' 

BDO AG, Cisco, Daimler Benz, Davos Region, DERTouristik, Engadin/St Moritz, Deutsche Telekom, Falke, Kempinski, L’ORÉAL Deutschland GmbH, Lufthansa, Manager Magazin, McDonald's, Mein Schiff, Mustang, Niagara Uni, Porsche, Rentokil, Shell, Siemens, Thurgauer Kantonalbank, T-Mobil, TUI, Uni St. Gallen, Wüstenrot, CAPITAL, OMV, Shell and many more. 

 „Carsten Rath is a leader – he's Germany's Number 1 leadership expert.”
Dietmar Axt, CEO, MUSTANG

 "Carsten K. Rath is THE service expert in Germany." n-tv

"An inspirational and lively presentation – Carsten K. Rath is a great personality – memorable examples – great input –confirmation of our attitude and our actions – we're on the right track!"
Thomas Winker, AOK

"Carsten Rath's service excellence talk during our dealer conference was characterised by inspiring know-how and goal-oriented anecdotes. An ideal mix with a tailor-made approach to reach out to the merchants both in terms of content as well as emotionally."
Andreas Sieben, Director Aftersales, BMW Group

"Carsten K. Rath's talk was extremely successful thanks to his goal-oriented focus on our "core standards"…And with the subsequent "magic moment" of the signed book, we were able to surprise our guests again."
Manuel Carrasco Pigazos, Hapimag AG 

Impulsforum im Rahmen der mbt Meetingplace 2018 Frankfurt
Messe Frankfurt Venue GmbH in Frankfurt am Main Event
Das beste Anderssein ist Bessersein: Die Geheimnisse echter Service-Excellence
Das beste Anderssein ist Bessersein: Die Geheimnisse echter Service-Excellence

Redline Verlag

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Sex bitte nur in der Suite: Aus dem Leben eines Grand Hoteliers
Sex bitte nur in der Suite: Aus dem Leben eines Grand Hoteliers

Verlag Herder

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Management & Führung

Keynote speech: Honorary group D

Daily rate: Honorary group D

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